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1. The sitting service is insured and bonded
2. The
sitter provides references
3. The sitter has experience in
caring for pets and is clearly mindful of their safety and
well-being
4. The sitter visits the client's
home before the first pet sitting assignment to meet the
pets and get detailed information about their care
5. The sitter provides written
literature describing services and stating fees
6. The sitter wants to learn as much
as possible about the animals in his/her care
7. The
sitter provides a service contract which specifies service
and fees
8. The
sitter is courteous, interested and well informed
9. The sitter exhibits courtesy and
professionalism in all dealings with staff, customers and
industry colleagues, so as to present the pet sitter and
pet-sitting industry positively
10. The sitter takes precautions to
make sure the client's absence from home is not detected
because of any careless actions or disclosures by the sitter
11. The sitter conducts business
with honesty and integrity and observes all federal, state
and local laws pertaining to business operations and animal
care
12. The
sitter has a veterinarian on call for emergency service
13. The sitter has a contingency
plan for pet care in case of inclement weather or personal
illness
14. The
sitting service provides initial and ongoing training for
sitters
15. The
sitting service carefully screens applicants for employment
16. The sitter calls to confirm or
has the client call to confirm the client has returned home
as scheduled
17. The sitter keeps regular office
hours and answers clients inquiries and complaints promptly
18. The
sitter provides a service rating form for clients
19. The
sitter refrains from criticizing competitors
20. The sitter is knowledgeable,
responsive, caring, honest, responsible and strives for
professional excellence within the pet care industry
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